Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myhomyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***s
Very soft to the touch and heavy. I’ll upload photos and review after a month, very nice.
O***k
Nice wok. After few uses food still sticks, but I hope it will be better.
R***q
Cool wok! Great metal. Made qualitatively.
G***h
Superb quality!
D***s
Good quality, fast delivery.
R***n
Hello, everything is fine, quickly delivered. Health to you!!!
A***v
Walked wok almost a month in CHITA, Trans-Baikal territory. Came. All as in the photo. Very happy. Wok looks handmade, and it is very pleasing. Handles are not lyuftyat, handle made of wood, jambs did not find. Not yet launched, but it is quite clear that the thing is good and quality! Thanks to the store. I’ll take something else from him!
J***l
Quality
M***m
Well, what to say, everything is cool, ordered the largest and thick wall, packed in a doll, the handle packed was rather weak, but everything came ideally, the quality at first glance fire, cooking did not try yet, but how to prepare to write off, but by the way, sending after confirmation was delayed, probably made! very satisfied!, good luck in business!
G***h
Good quality, solid wok!
A***v
Wok fully met my expectations. Thanks to both manufacturer and store. Made qualitatively, the size is what you need. The metal is thick enough, I think the pan will not lead with time. I have not started yet, because I have not yet come the stand on the stove. Washed the pan and from a few drops of water it instantly rusted. But it should be. Don’t be scared. In Thailand took very high quality knives-behaved exactly the same. I already use the 4th year.
L***o
Wok in the parcel is the same as in the photo. It can be seen that handmade. Not yet used as intended
P***r
Good quality, well packaged, shipping in 18 days, recommended!
V***v
Got a frying pan, I liked it, the iron is thick, done well, no burr, I will burn, try to cook, as I will prepare
R***r
Good day excellent quality goods!
Customer
I am satisfied with the product. Looks solid
A***n
Excellent quality wok!!!
R***e
Awesome frying pan, even on an ordinary small gas stove turned out cool. The only heavy, since the usual flip will not work. It is necessary to adapt))) the heat was enough for the eyes, did not even have time, a little burned. The quality is chic, took 34 cm and the thickest. 34 This is a lot when you look at the dimensions. It’s straight big for the house. But in terms of cooking the size is perfect, places with a margin, nothing falls out… When I got thought that it was necessary to take a smaller size and when I changed my mind. Cook in size is very comfortable. A real wok, no home frying pan so does not fry. The store is well done, very satisfied with the purchase! be sure to calve before the first cooking.