Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myhomyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v
Good product. I bought a second such a frying pan, now I have two of them.
P***
arrived very quickly in good condition
O***a
Excellent frying pan.! Fully corresponds to the description, cooking on it is very simple, omelet does not stick, it is easily twisted into a roll. She took for an induction plate.
D***v
It is a pity that there is no special spatula for the size of the pan
A***r
Excellent quality product, bought for second time, came faster in 22 days to Pakistan, recommended product and store both,thank you.
O***a
Everything corresponds to the description. Good frying pan, packed in a bag and pimples, came without damage. Thank you for the good goods. I recommend
T***a
Frying Pan corresponds to the description. packed perfectly. delivery is fast. store recommend
G***t
Got for 4 weeks, good frying pan, thick, kind very decent, thank you we will try, recommend product and store
D***a
Good frying pan. Came quickly, the description corresponds
E***a
I order such a frying pan for the second time. A year ago I took the same, now I started to burn. So I ordered a new one. I’m comfortable cooking in it. For induction is well suited.
U***r
all good as described.
N***n
Successful in
T***A
precise order ! I like it.
A***s
Perfect here some time use addition
S***h
Not a bad frying pan. All as in the description. It turns out as in the description. The price I think is too high.
A***s
I LOVE this pan. Its made my life so much easier. My tamagoyaki are always the same size and evenly cooked which makes lunches easier. This pan is my new best friend!