Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of myhomyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
Camera and image quality is good. With the setup, everything is simple enough, but there is an error in the instructions for installing the SIM card, namely in its direction, in which connection it was not immediately able to configure 4G. Delivery on the 3rd day by courier home. The store is sociable.
V***v
Good camera. While working
A***v
It’s okay.
Customer
Recommended
K***v
The camera is quite large-the sizes are larger than the CD box. When setting up work through 4G, consider that the camera distributes the Internet via WiFi and the cellular operator (in my case it was a megaphone) subtly blocks such traffic. Changed the Internet package at the tariff-whatever, or change the tariff or take Simka “for routers and things”. I chose to change the operator in that case. With body 2 everything started instantly and without questions. Another nuance-SIM card must be inserted, as shown on the sticker on the camera! In the manual, the side of the SIM card is not correctly drawn.
K***v
Delivery 4 days by courier to the house. The camera is excellent shoots well. Setup and connection 2 min. I’m going to keep getting on until everything’s fine.
Customer
Everything is OK, it’s not difficult to understand. Download camhipro and shoot everything, the picture is super! Question to store: does the camera distribute WiFi?
Customer
Delivery from Russia is fast. Courier. Inserted CD card and Sim unlimited Yota. Installed the application on the smartphone. The camera works. Couldn’t connect to the computer yet.
P***r
Ordered in Russia, courier service IML delivered to the threshold of the house in the Moscow region three days after the order. When setting up the camera immediately did not notice that in the picture in the instructions setting the SIM card is not correct, you need to install it as in the picture on the camera. When I noticed the mistake everything worked. There are no problems with setup. Although the camera and 5 MPK, but the picture quality is not very, I would like to see for such money better. Otherwise everything is OK.
K***y
Shipping Super later check add
A***w
The camera is excellent, fast delivery! Everything works!
S***s
In the work check is not yet possible
N***a
Got very quickly, the courier brought home, not yet tested, how to hang
X***h
Hello, everybody! I ordered a camera for the summer cottage I really liked the result, the Internet is needed for it good, the quality is excellent, came very quickly for 1 day in Ivanovo to the store thanks 5 ++фото + Photos day and night.
O***N
The camera is good, the store answers the messages immediately, in general everything is very well worked out, I liked it.